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Please read this policy carefully before making a payment.
CRYPSQUAD provides access to its automated trading software on a subscription basis. This Refund Policy explains our position on payments and refunds and applies to all CRYPSQUAD subscription plans, regardless of currency or billing period.
Once a payment has been successfully processed, that payment is final. CRYPSQUAD does not offer refunds — partial or full — under any circumstances or for any reason, once a subscription payment has been completed. This includes, but is not limited to, cases where you change your mind, do not use the platform, are unsatisfied with trading outcomes, or stop trading before your billing period ends.
By making a payment, you acknowledge and agree that your payment covers access to the software itself, and that once payment is made, you are responsible for configuring and running your trading strategy. No partial refund, prorated refund, or credit will be issued for any unused portion of a billing period.
CRYPSQUAD grants immediate access to automation tools, exchange connectivity, and strategy configuration as soon as payment is confirmed. Because full access and platform resources are made available instantly upon payment, we are unable to reverse, prorate, or refund payments once they have been processed.
If you are charged more than once for the same billing cycle due to a technical or payment processing error, please contact our support team with your payment details as soon as possible. Verified duplicate charges or payments that failed but were still deducted will be corrected. This exception applies only to genuine payment processing errors and does not extend to any other refund request.
You may cancel your subscription at any time to stop future billing. Cancelling your subscription does not entitle you to a refund for the current or any previous billing period. Your access to the platform will continue until the end of the billing period you have already paid for.
Initiating a chargeback or payment dispute with your bank or payment provider without first contacting CRYPSQUAD support may result in immediate suspension or termination of your account access, in addition to any other rights available to us.
For billing questions, please reach out through our Contact page before making a payment if you are unsure about this policy.
